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Location/Service Area Questions Job Size Questions Price/Payment Questions Construction Questions Door Questions Hinge Questions Finishing Questions Other Questions
Q: Do you offer tours of your shop?
A: We are more than happy to take you on a tour of our shop; however, we do ask that you call ahead. We want to make sure that someone is available to give you a tour.
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Q: What areas do you service?
A:
We service all of the areas shown in the map below.  We could be persuaded to travel further, e.g. Santa Cruz, if it is a nice day (sunny and about 70 – 75 degrees).  Most of our work is done in the following areas; Los Gatos, Saratoga, Woodside, Los Altos Hills, and Atherton.  We also do quite a bit of work in the Evergreen and Silver Creek areas in San Jose. 

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Q: What is your typical job size?
A:
Most of our jobs range in size from $2,000 for a simple entertainment center to $200,000+ for cabinetry for the entire house.  However, do not let this stop you from discussing your project with us.  We are interested in many projects that are not in this range.   It should be noted that we will not build coffins for cats – yes, we did have a client that wanted us to do this for them.  We will not do this.  We have to draw the line somewhere, and we feel that this is a good point.   
We build cabinets for homes of all sizes.  We have built cabinets for houses that have; 5-story’s, over 20,000 square feet, 12 bathrooms, and 5 (five) Sub-Zero refrigerator’s in the kitchen.  On the other end, we have built cabinets for houses with; 1 story, 1,500 square feet, 1.5 bathrooms and a single refrigerator.  We offer the highest quality construction and materials regardless of the size of the house.
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Q: Do you charge sales tax on the cabinets?
A: No.  We conduct business on a “tax-paid” basis.  This means that we pay sales tax up front on all of our purchases.  Therefore, our clients do not have to pay sales tax on the cabinets.
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Q: What is the payment schedule?
A:
- 10% is due when the contract is signed
- 40% is due when the materials are ordered
- 40% is due when the cabinets are delivered (if we are doing the installation).  If we are not doing the installation, then 50% is due when the cabinets are delivered.
- 10% is due when the cabinets are installed and the client is 100% satisfied. 
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Q: What types of payment do you accept?
A:
We currently only accept the following payments:
- Personal checks
- Company checks
- Cashiers checks
- Money Orders
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Q: What if I want to make a change after the contract has been signed?
A: ALL changes made after the contract has been signed require a change order and must be signed by both parties.  This is for your protection as well as ours.  
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Q: What is the Woodenbridge 10-Step Process?
A:
1.  Homeowner calls Woodenbridge to schedule a free, no obligation, in-home design consultation.
2.  A Woodenbridge designer will come to your house to take preliminary measurements and discuss the project in detail.  We request that all decision makers (“Wives”) be present at the time of the design appointment.  This will ensure that everyone’s needs are addressed.
3.  The designer will take all of the information back to the shop and design the job on our powerful CAD system which provides a photo-realistic rendering of the project.
4.  The designer will schedule a second appointment with you to review the completed designs.  Any changes to the designs will be made at this time.
5.  Contract is signed.
6.  Cabinets are built and finished (8 --> 10 weeks).  You may stop by our shop at any time to see your cabinets as they are built.  However, we ask that you do not feed the workers.
7.  Cabinets are delivered and installed (1 day and up depending upon the scope of the job).  Most kitchens can be installed in 1 --> 2 days.  We will work around your schedule, whether it is early in the morning, or late in the afternoon.
8.  Once the cabinets are installed, a Woodenbridge representative will create a punch list (List of things that need to be completed) with the homeowner.
9.  If needed, a follow-up appointment will be scheduled to resolve any items on the punch list.
10.  Homeowner will show off new cabinets to all friends and family and refer lots of business to Woodenbridge.   This is mandatory and non-negotiable.
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Q: What is Woodenbridge's lead time?
A:
At Woodenbridge, we believe in quality over quantity, and we will only allow a certain number of cabinets to be built at any one time. We will not sacrifice our quality for ANY reason. We have become very strict about our lead times since we do not want to make promises that we can’t keep. If we tell you that you will have cabinets in 6 weeks, you WILL have cabinets in 6 weeks.
Our current lead time is usually between 8 – 10 weeks. Please call us at (408) 436-9663 to determine our current lead time. We are able to accommodate rush orders.
The lead time begins once ALL of the following conditions have been met;
1. Contract is signed.
2. ALL designs have been approved and initialed.
3. 10% deposit has been paid.
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Q: What is the shortest amount of time in which you can build and finish a cabinet?
A:
We can build most cabinets in one day.  If the cabinet needs to be finished (e.g. stained, painted), then add a day.  It should be noted that there is an extra charge for rush orders.
RUSH ORDERS
Standard: Cabinets in 8+ weeks (Usually 8-10 weeks, however it may vary)
Level 1 (Express): Cabinets in 6 weeks - 10% premium
Level 2 (Priority): Cabinets in 4 weeks - 20% premium
Level 3 (Urgent): Cabinets in 2 weeks - 40% premium
Level 4 (Emergency): Cabinets in 1 week - 60% premium
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Q: Does Woodenbridge use particleboard?
A: NO!!! Absolutely Not!!! Our doors, drawer fronts, drawer boxes, front face frames, and box components are either solid wood or lumber core plywood. Particleboard is not allowed within 50 feet of our shop.
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Q: I saw a kitchen/cabinet that I really like in a magazine.  Can you build it?
A:
99% of the time the answer is yes.  Our craftsmen have over a century of experience between them, and they are able to build just about anything.  Save the picture and give it to the designer so that he can incorporate the desired features into your personal design. 
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Q: What is the difference between framed and frameless cabinets?
A:

Framed cabinets have a "face frame" attached to a box from which the doors hang. Doors are installed so that they overlap the face frame with a space between the cabinet doors. Typically, designs make use of an exposed hinge and a center stile. Framed cabinets are easier to install than frameless cabinetry because of their recessed end panels and rigid front frame.
The European frameless cabinet does not have a face frame and the doors are hung directly on the cabinet box. Because doors are hinged directly to the cabinet side using a fully concealed hinge, frameless cabinets usually have a more contemporary, clean look. Traditional door styles can be used where a softer, warmer appearance is wanted. The close tolerances for doors and drawers make frameless cabinets more difficult to install. This method of construction is usually less expensive than framed cabinets because it uses less material.
Woodenbridge builds both framed and frameless cabinets. Approximately 95% of the cabinets we build are framed. The remaining 5% of the cabinets we build are frameless.
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Q: How many different cabinet doors do you offer?
A:
Although we have the capability to build cabinet doors, we have found that it is more efficient to outsource the production of the doors to one of the door companies listed in on the “Research” tab of our website.  There are literally hundreds and hundreds of different doors that can be ordered.  See the design center section of our website for some sample door styles.  Once the doors are ordered, it usually takes 1-2 weeks for them to be delivered. 
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Q: What are the different cabinet door types?
A:
There are three main types of cabinet doors; flush mounted (inset), half overlay, and full overlay.
Flush mounted (inset) – Fit inside the inner perimeter of a face frame or outer cabinet edges.  Setting doors into cabinet openings without the benefit of an overlap requires careful engineered doors and a higher level of installation precision.  The cabinets or face frame openings and doors must be square to keep gaps around the doors consistent.  When inset doors are an option on manufactured cabinetry, its an indication of high quality (usually accompanied by an equally high price tag).
Half Overlay – Close against the outer face of the face frame (or the outer edges of a frameless cabinet).
Full Overlay – Sized so all edges are flush with the outer edges of the cabinet or cabinet face frame.  Overlay doors often are rabbeted on all inner edges.  Called lipped cabinet doors, they fit partially into the door opening while overlapping the face frame.
Face-frame cabinet options;
- 3/8” Lipped
- Half Overlay
- Flush Mount
Frameless cabinet options;
- Full Overlay
- Half Overlay
- Inset
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Q: What are the different types of hinges?
A:
There are four different kinds of hinges; concealed, butt, wraparound (formed), and pivot / knife.  Each hinge type is offered in an assortment of different styles, metals, and finishes. 
Concealed Hinges – Also called Euro-style hinges.  Concealed hinges are so named because the case and door hardware is completely hidden when the door is closed.  Concealed hinges have become the preferred hinge within the cabinet industry.  The hinges are stoutly engineered for years of reliable service.  The cup-style door mount can support more door weight than any hinge connected with screws alone.  The hinges allow for six directions of door adjustment: up, down, left, right, in and out by simply turning adjustment screws.  Concealed hinges are available for both frameless and face frame-style cabinets in models that fit either overlay or inset doors.  They allow for up to 170 degrees of door swing and are self closing.
Butt Hinges – Small versions of the flat-leaved variety found on all passage doors.  The hinge leaves are held together with a pin that is either removable or fixed, and they allow for a full 180 degrees of cabinet door swing.  Butt hinges only work on inset cabinet doors.  When the doors are closed, just the hinge knuckle is visible.  Butt hinges are not self-closing, so door catches are necessary.
Wraparound (Formed) Hinges – One or both of the leaves are bent in various ways to fit around the edges and backs of doors and face frames.  Bends in the hinge leaves make formed hinges more versatile than other hinge types.  You’ll find different models to fit full overlay, half overlay and lipped doors, on either frameless or face-frame carcasses.  Most styles allow for some vertical adjustment on the cabinet-side leaf and horizontal tweaking on the door-side leaf.  These hinges are self-closing and provide 180 degrees of door swing.
Knife (Pivot) Hinges – Mount to the top and bottom ends of cabinet doors near the corners.  You’ll find them sold for installation on both inset and overlay doors.  A small pin pivots the hinge leaves 180 degrees on one end, like a pocket knife, rather than along the edge, like a butt hinge.  Knife hinges are a sleek, nearly concealed alternative to hinges with long visible knuckles, but they offer little or no adjustability.  Generally, these hinges are not self-closing.
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Q: Which hinges can be used on which doors?
A:
See below.
Type of Door  Suitable Hinge Types
Full Overlay Concealed (Euro-style), Knife
Half Overlay Concealed (Euro-style), Wraparound, Knife
Lipped Wraparound, Knife
Inset (no face frame) Concealed, Butt
Flush Mount (in face frame)  Concealed, Butt
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Q: How many finishing options do you offer?
A:
We offer an unlimited number of finishing options including;
- Painted
- Unpainted
- Stained
- Stain Ready
- Matched to an existing finish
- Distressed
- Custom Glazes
We recently purchased the Chemcraft Intermix Stain System which comes with a stain base, 9 stain colors, and 282 color chips. What does this mean in layman's terms? Answer: We have 282 standard colors.
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Q: I'm having problems viewing some of the documents on your site, why?
A:
To view our products online, you will need the free Adobe Acrobat Reader.
Download it from the Adobe website.
Clicking a PDF file link will open the appropriate page in a new browser window. Simply close the window to return to the original page If you have any problems viewing or opening the Adobe Acrobat PDF files, view the Adobe Acrobat Reader Help Page. You may also "right-click" any of the links and select "Save Target As..." to save the page to your hard drive to print or view later.
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San Jose, California
(408) 436-9663
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